Spotnana Cloud for TMCs
Reduce your operating costs and improve traveler experiences with our advanced product suite for TMCs.
Powering travel for forward-thinking TMCs
“Spotnana’s Travel-as-a-Service platform enables us to offer our customers a powerful combination of exceptional technology and service. Together we will continue to innovate next generation travel experiences and realize the vision of The Perfect Trip.”
“Corporate clients want a new travel model with integrated applications, flexibility, ease of use, and access to more content. To deliver on this, we needed a travel platform that goes far beyond a traditional online booking tool.”
Now our clients will have fully integrated, innovative technology to power their specific travel program goals and needs, promoting operational ease, cost savings, and sustainability.
“We are delighted to accelerate our plans for strategic growth through this new partnership with Spotnana. We continuously seek to enhance our offering through investments in technology.”
“We really take the time to listen to our clients and stay connected to what’s going on around us—we’ve got our finger on the pulse, which is a key reason why we decided to partner with Spotnana.”
Servicing costs
Lower servicing costs through advanced self-service features for travelers, AI tools, and extensive capabilities for automating agent workflows.
Technology costs
Eliminate the need to buy and integrate separate tools for your mid-office, agent desktop, contact center, unused tickets, profiles, emails, invoices, and more. Spotnana’s order management system also eliminates the need for passive segments by operating independently from the PNR.
Deployment costs
Simplify and accelerate new customer rollouts. Spotnana is deployed as a single global instance across all geographies.
Agent training costs
Reduce the time and cost of onboarding new agents. Spotnana provides a unified, modern user interface for servicing any content source.
Deliver superior experiences
For travelers
For travel buyers
Maximize agent productivity
One platform for agents & travelers
Provide personalized service with faster issue resolution. Spotnana enables agents and travelers to see the same content, trips, policies, profiles, custom fields, payment methods, and more.
Team, task, and queue management
Organize agents into any structure and create rules that automate the routing of tasks based on queues and other criteria.
Automated quality management
Ensure bookings are accurate and data is complete. Create rules to automate continuity checks, fraud detection, data validation, configuration verification, and more.
Configurable contact center tools
Benefit from built-in tools for omnichannel customer service via chat, email, and phone using Spotnana’s deep integration with top tier contact center software.
Advanced AI tools for agents
Increase agent efficiency with an AI companion that suggests responses to traveler questions. Benefit from additional AI tools for summarizing requests and service history, parsing fare rules, and ingesting data from offline bookings.
Agent performance analytics
Enable agents and team leads to view detailed data on agent ticket volumes, handling time, resolution rate, and more.
Simplify TMC management
Content management
Control which content sources are active and which PCCs are used for each booking based on configurable rules.
Organize agents into any structure and create rules that automate the routing of tasks based on queues and other criteria.
Rate code management
Easily add and manage travel provider rate codes at the TMC level and for each of your customers.
Organize agents into any structure and create rules that automate the routing of tasks based on queues and other criteria.
Configurable emails and invoices
Configure Spotnana templates for email notifications, traveler correspondence, and travel invoices.
Ensure bookings are accurate and data is complete. Create rules to automate continuity checks, fraud detection, data validation, configuration verification, and more.
Flexible fees and payments
Define fees, payment methods, designated merchant of record, and if fees are paid via delayed invoices.
Benefit from built-in tools for omnichannel service. Service customers via chat, email, and phone using Spotnana’s deep integration with top tier contact center software.
Mid-office elimination
Use Spotnana’s built-in rules engine, quality control, and workflow automation in place of third-party mid-office tools.
Increase agent efficiency with an AI companion that suggests responses to traveler questions. Benefit from additional AI tools for summarizing requests and service history, parsing fare rules, and ingesting data from offline bookings.
Back office integration
Ensure data flows seamlessly into your back office system in real-time by using Spotnana’s APIs.
Enable agents and team leads to view detailed data on agent ticket volumes, handling time, resolution rate, and more.
Offer a global solution
Unified global platform
Launch multinational customers quickly and easily. Spotnana’s global platform is deployed as a single global instance for each customer.
Comprehensive global content
Access global content from the widest range of sources, and tap into our global network of TMC partners for local content.
Stay at the forefront of innovation
Modern
Learn how Spotnana’s unique architecture accelerates innovation and powers next-generation travel experiences.
Open
Our APIs make it easy to build integrations, develop new applications, and offer differentiated solutions.
Future-proof
Spotnana does not rely on PNRs and is designed to support the transition to Offers and Orders.
How we build lasting relationships
Partner success model
Learn how we help our partners succeed with implementation, training, tech support, and GTM assistance.
Your questions answered
Get fast answers to the most frequently asked questions about partnering with Spotnana.
